Whether you support internal employees, field personnel, or external customers,
your goal is the same - to deliver excellent service in a timely manner with your
available resources. Our Service Desk offers extensive self-service and remote control
capabilities to help you improve productivity.
We offer customers self-help options around the clock with a customized self-service
portal. Customers can submit requests, check the status of their requests, and even
have a live chat with an available agent.
With the robust work flow automation, you can be sure your requests are routed and
escalated to the right agent or team every time. Two-way email conversations between
agents and customers are tracked automatically, and service level agreements are