An accessible service desk is your best weapon against costly downtime and is often the key to superior products, profitable customer retention and a highly productive enterprise resource structure. However, designing and maintaining a comprehensive service desk program is a complex challenge. Our staff has a proven track record in designing, implementing, managing, and maintaining service desks. By effectively becoming an extension of our client's company, our service desk offering can significantly contribute to the success of almost any company.
Remote Managed services is our business. Our experience in remote support technology, methodology, process and staffing is unparalleled. The service desk routinely resolves over 85% of issues remotely versus the industry average of 68% — a differential that can translate into huge productivity benefits for you.