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Enterprise Help Desk Services


All large corporations have a help desk to solve their employee’s computer issues, why shouldn’t you? Just because you aren’t a multi-national conglomerate doesn’t mean you have to waste your time with pesky computer problems. There are businesses to help you, but none compare to our Enterprise Help Desk.

The Enterprise Help Desk offering is designed to be comprehensive, yet flexible. An assessment will determine your applications and systems and help you develop an escalation plan and service level agreement that meets your business requirements.

Creating, designing, and implementing a help desk is a costly project. We have already done this and are offering this service to you. We have been operating our Help Desk for over eight years so we know what it takes. With experienced, customer-orientated personnel, we are the expert in help desk services for the small and mid-tier business space.

With the Enterprise Help Desk offering, you can focus on running your business, without the worry of system questions or problems halting your productivity. Our highly trained help desk engineers can work with you and your associates as if they were a part of your team. You get access to IT experts that will work directly on the day-to-day activities that support your business. That’s a formula for success!



Highest Rated Customer Satisfaction by Help Desk Institute

Issue Management

Better Focus on Core Competencies

Maximize employee productivity and efficiency

Augment current onsite resources

Powerful desktop sharing tools

Rapid deployment

Root Cause Identification

Flexible support hours

Reliable, experienced, customer service-oriented help desk personnel

Management Reports and Trend Analysis

i-NETT Help Desk

Full Problem Resolution & Expert Customer Service

In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt.

With i-NETT Help Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.

Proactive Care & Maintenance

Not every support issue can be called a catastrophe...until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance.

That’s why our help desk is a seamless extension of our remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.

Our technicians receive regular training, coaching and quality review to continuously sharpen their skills, and they’re backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery.