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Hosted Exchange UM

Voice Messaging

Microsoft Exchange Servers can receive voicemails. These messages become available through all Exchange clients, including Microsoft Office Outlook, Office Outlook Web Access, mobile clients, and Office Outlook Voice Access. Employees have access to all their vital business communications from virtually anywhere.

Rich Desktop and Web Client Integration

Users can play messages with an embedded player, take notes associated with voicemail messages, redirect messages to play on a phone, and perform routine management tasks directly from the applications they use more often.

Outlook Voice Access

Users can access their Exchange mailbox using a standard telephone, available anywhere. Through touchtone or speech-enabled menus, they can hear and act on their calendar, listen to e-mail messages (translated from text to speech), listen to voicemail messages, call their personal contacts, or call any user listed in the company directory.

Calendar Access from a Standard Phone

Using Outlook Voice Access, users can call in and manage their calendars via telephone. They can accept or decline meetings, send notifications to meeting participants that they will be late to a meeting, or even, in the case of an emergency, clear their calendars for a given period of time.

Flexible Integration with Many PBXes

Hosted Unified Communications has support for standard VoIP protocols such as Session Initiation Protocol (SIP), Real-Time Protocol (RTP), and T.38. It works natively using these protocols with IP-PBX systems. The Chinook Hosted Unified Communications system also can interoperate with a wide array of circuit-switched PBXes through inexpensive media gateways.

Active Directory Integration

Hosting uses Active Directory as the center of user provisioning. Because it is part of Exchange Server 2007, users can take advantage of information like usernames, full names, department names, etc. that are already in the system. Likewise, incoming calls are automatically matched with Exchange contact information so instead of just seeing a phone number, you see the name of the person who left you a voicemail. Any user listed in our on-line Self-Service Portal can be quickly enabled for Hosted Unified Communications.

Speech-Enabled Attendant

The Attendant answers calls using an automated operator with customizable menus (for example, press 1 for sales) and global address list directory lookups (for example, who would you like to contact?). Callers can interact with the Automated Attendant through touchtone menus or their voice using speech recognition.

Mobile Phone Support

Using Exchange ActiveSync, Microsoft's mobile push e-mail support, and voicemail messages appear instantly on mobile devices. Users receive a notification and immediately can play the message on the phone, without the need for an additional call.