i-NETT

A Legacy of Innovation and Business-First Technology Partnership

Over 25 years of transforming business technology

The i-NETT history spans two decades of technology evolution and business transformation. This managed services company story demonstrates how strategic vision and adaptability have created one of the industry's most enduring success stories.

i-NETT began its journey in 1982 as Southern Counties Telephone, Inc., founded by Mark Wadnizak in Ventura, California. What started as a modest cabling and telecom company has evolved over 40 years into a revolutionary force in managed technology services across the Southwest. Unlike many tech companies that have come and gone, i-NETT has thrived through radical market shifts by consistently delivering what businesses need most: technology that actually works to improve their bottom line.

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The Vision

The vision: Technology as a business advantage

We founded i-NETT with a straightforward but powerful vision: help businesses use technology to achieve measurable results. "In today's marketplace, companies cannot afford to put their information at risk," as noted in one of our early company statements, establishing the foundation for what would become i-NETT's enduring philosophy—that technology needs to increase profitability, must improve productivity, and has to create competitive advantages.

This practical approach to technology as a business tool rather than an IT expense has defined i-NETT's evolution. The company's early success came from ensuring businesses could rely on their telecommunications systems, focusing on dependability when business phone systems were still the lifeline of commercial operations. By prioritizing education and explanation—taking time to ensure clients understood exactly how technology would benefit them—i-NETT established a reputation for transparency that would become increasingly rare in the tech industry.

TAG

The technology partner evolution that changed everything

The company reached a pivotal turning point in 2009 when Dale Stein, a prominent Southern California entrepreneur and co-founder of Technology Assurance Group (TAG), joined as a partner. Stein brought substantial industry experience, having previously grown INET, Inc. to become North America's top distributor of Mitel products and built Westec Security Corporation into a $30+ million enterprise.

This partnership propelled what was then Voice Smart Networks into a new growth trajectory. Stein has been described as "the driving force behind its growth from a small local cabling and telecom company in Ventura California, to an industry leading regional MTSP."

The TAG alliance connected i-NETT to a network representing millions in technology services across more than 140 markets in North America. This affiliation provided access to advanced business practices, sales methodologies, and strategic manufacturer partnerships that smaller providers simply couldn't access.

Accountability Over Contracts

Revolutionary business model: Accountability over contracts

While most IT providers were locking clients into multi-year agreements, i-NETT developed a revolutionary month-to-month accountability model that turned industry convention on its head. This approach demonstrated supreme confidence in their service quality—they would need to earn clients' business every single month rather than hiding behind long-term contracts.

The model created unprecedented transparency through regular reporting on system performance, security metrics, and service delivery. By shifting the power dynamic to favor clients, i-NETT forced themselves to continuously demonstrate value, fundamentally changing how businesses could expect to engage with technology providers.

IT Support Service

Geographic expansion and service evolution

From its Ventura County origins, i-NETT methodically expanded its footprint across Southern California, establishing strong presences in Los Angeles, Orange, Riverside, and San Diego counties before pushing eastward into Arizona and Nevada markets.

An illustration of a map of the United States with i-NETT's service areas highlighted.

As technology rapidly evolved, so did i-NETT's service offerings:

What began as telephone systems and cabling expanded to unified communications
Voice services grew to include VoIP, hosted solutions, and integrated messaging
Hardware support evolved into comprehensive managed IT services
Basic security measures developed into sophisticated cybersecurity frameworks
On-premise solutions gave way to hybrid and cloud-based infrastructures

This evolution transformed i-NETT from a specialized telecom provider to what the company describes as "a single point of contact for technology" for businesses across multiple states.

Lloyd's of London

The Lloyd's of London innovation

In 2024, i-NETT unveiled perhaps its most revolutionary innovation yet: a groundbreaking partnership with Lloyd's of London through tech rugs that reimagined cybersecurity insurance for small and mid-sized businesses.

The "dual claim coverage" model pioneered by i-NETT solved a critical problem in the industry. Typically, when cybersecurity incidents occur, businesses face devastating delays as their MTSP's insurance battles with the business's own policy provider over responsibility. i-NETT's innovation ensures both the MTSP and client are covered by the same insurer, eliminating finger-pointing and accelerating claim payouts.

This approach has delivered dramatic cost reductions while improving coverage. In one documented case, a client reduced their annual premium from $9,000 to $7,000 while receiving enhanced $1 million coverage with additional benefits. The model eliminates typical "gotcha clauses" and complex exclusions, covering costs related to investigations, notifications, equipment damage, lost income, and regulatory penalties.

IT Support Service

From IT support to strategic partnership

The most profound evolution in i-NETT's story has been its transformation from tech support provider to true strategic business partner. This shift required developing deeper business expertise alongside technical knowledge:

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As technology rapidly evolved, so did i-NETT's service offerings:

Early phases focused on reliable infrastructure and responsive support
Middle evolution centered on proactive monitoring and system optimization
Recent transformation emphasizes business outcomes and strategic alignment

Today's i-NETT works with clients to establish technology strategies based on specific business goals rather than applying one-size-fits-all solutions. This consultative approach has earned the company a reported 99.7% customer satisfaction rating.

Revolutionary & Sage

The Revolutionary and The Sage: A dual identity

i-NETT's evolution embodies two seemingly contradictory but complementary identities: the Revolutionary who challenges industry conventions and the Sage who offers wisdom accumulated through decades of experience.

As The Revolutionary

i-NETT has consistently disrupted standard industry practices:

Rejecting long-term contracts in favor of month-to-month accountability
Pioneering innovative insurance models that benefit clients first
Maintaining independence while leveraging billion-dollar network resources

As The Sage

i-NETT brings forty years of accumulated wisdom:

Navigating businesses through multiple technological revolutions
Maintaining consistent leadership across four decades of industry change
Applying proven methodologies while embracing emerging technologies

Ready to Transform Your Technology Experience?

From its founding as a small cabling company to its current position as a leading regional managed technology services provider, i-NETT's story is one of consistent evolution guided by an unchanging principle: technology should serve business objectives, not the other way around.

As businesses face increasingly complex technology landscapes, i-NETT continues to serve as both guide and innovator—helping clients navigate digital transformation while revolutionizing how technology services are delivered and secured. After four decades of growth and transformation, the i-NETT history stands as a testament to its founding vision of making technology work for business success.