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Current Technology Assurance Program (CTAP)

January 22nd, 2016 by admin

CTAP is a program that allows Voice Smart Networks to offer you the ability to stay current with the latest equipment and fix your telecommunications costs. This allows you to be more productive and service your customers more efficiently. CTAP gives you a fixed cost for service, adds, moves, and changes for the duration of the program. The program works by creating a partnership between you and Voice Smart Networks, in which we keep you informed about new applications, features, and products that can increase your ability to service your customers better. We also have our customer advocate contact you throughout the year to ensure you are receiving the services you are paying for and to check for errors. The benefits of CTAP are many and include:
  • Priority queue to the "Partnership Operations Center"
  • Unlimited training
  • Priority scheduling for adds, moves, and changes
  • Priority dispatch on all service calls
  • User guides upon request
  • Guarantee of "Software only" upgrades
  • Periodic replacement of handset and station cords
  • Service provider bill reconciliation
  • Preferred service and replacement of defective equipment per factory recommendations
  • Backup and archiving of system databases where applicable
  • Annual preventative maintenance visit
  • Annual analysis of connectivity charges
  • Waiver of labor charges with software upgrades
  • Waiver of labor charges when equipment is added or replaced
  • Remote programming changes during normal business hours  
At Voice Smart Networks we have made a commitment to keep our customer informed and on the cutting edge of technology. The cost to businesses of keeping up with technology whether it is computer hardware, software, office machines, or cell phones are ever present and demanding. With CTAP you are making a solid investment in your organization that will keep you current with technology and preserve your company's capital to invest in your customers. Contact us today to find out more:

Posted in: Communications, Support