Interactive Intelligence

Interactive Intelligence offers your choice of a complete premise-based solution, an equally complete cloud-based solution at a fixed monthly cost- Communications as a service (CaaS)- or a managed service where we do it all! The all-in-one platform blends all media types with your business rules in one unified system.

Key benefits include:

• Manage and blend inbound/outbound multi-channel interactions
• Automate multimedia routing and queuing processes
• Create revenue-producing outbound campaigns
• Improve training, agent performance, remote agents included
• Elevate service levels and customer satisfaction
• Use metrics to increase the accuracy of forecasts and schedules
• Simplify administration in a single, central environment
• Unify communications on the desktop
• Connect multi-site operations with a single platform