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Interactive Intelligence

August 5th, 2014 by admin

Interactive Intelligence offers your choice of a complete premise-based solution, an equally complete cloud-based solution at a fixed monthly cost- Communications as a service (CaaS)- or a managed service where we do it all! The all-in-one platform blends all media types with your business rules in one unified system.
Key benefits include:
  • Manage and blend inbound/outbound multi-channel interactions
  • Automate multimedia routing and queuing processes
  • Create revenue-producing outbound campaigns
  • Improve training, agent performance, remote agents included
  • Elevate service levels and customer satisfaction
  • Use metrics to increase the accuracy of forecasts and schedules
  • Simplify administration in a single, central environment
  • Unify communications on the desktop
  • Connect multi-site operations with a single platform
For more information, contact us

Posted in: Communications