Interactive Intelligence

Interactive Intelligence offers your choice of a complete premise-based solution, an equally complete cloud-based solution at a fixed monthly cost- Communications as a service (CaaS)- or a managed service where we do it all! The all-in-one platform blends all media types with your business rules in one unified system.Key benefits include:

• Manage and blend inbound/outbound multi-channel interactions

• Automate multimedia routing and queuing processes

• Create revenue-producing outbound campaigns

• Improve training, agent performance, remote agents included

• Elevate service levels and customer satisfaction

• Use metrics to increase the accuracy of forecasts and schedules

• Simplify administration in a single, central environment

• Unify communications on the desktop

• Connect multi-site operations with a single platform

For more information, contact us!