IP Telephony From A-Z by ShoreTel

Making the decision to switch to IP telephony and actually deploying the system is no small task.

To help you with pre-decision questions and post-decision planning and implementation, we have created this 96 page IP telephony eBook.

• Chapter 1 - The Benefits of IP Telephony
• Chapter 2 - The Decision: Vendor Evaluation and Selection
• Chapter 3 - Planning: The Implementation Calendar
• Chapter 4 - Ensuring Reliability in IP Telephony
• Chapter 5 - Handsets and Interfaces
• Chapter 6 - Security
• Chapter 7 - Mobility and Wireless
• Chapter 8 - Quality of Service
• Chapter 9 - Outsourced IP Telephony
• Chapter 10 - Ease-of-Use and Management
• Chapter 11 - Proof Points